Terms and Conditions

Last updated: November 5, 2026

These terms explain how Blanqhía's services work at our locations, through pickup and delivery and on blanqhia.com. By using the site or hiring a service, you accept these terms.

This English version is provided for your convenience. If there is any difference between versions, the Spanish version prevails.

1. About us

Blanqhía is a laundry and dry cleaner in Puerto Vallarta and Banderas Bay. You can reach us on WhatsApp at +52 322 107 9851, at contacto@blanqhia.com or at any of our locations:

• Fluvial Vallarta: Avenida Francisco Villa 1359-B, Residencial Fluvial Vallarta, C.P. 48312, Puerto Vallarta, Jalisco.
• Bucerías: Avenida Héroe de Nacozari 59, Vista Bucerías, Bucerías, Nayarit.
• Valle Dorado: Plaza Chedraui, Boulevard Riviera Nayarit, Valle Dorado, Bahía de Banderas, Nayarit.

Check each location's hours on our Locations page.

2. Adhesion contract registered with Profeco

At all three locations, our dry cleaning and ironing services are governed by the adhesion contract registered with Mexico's Federal Consumer Protection Agency (Profeco) under number 3674-2025, dated August 6, 2025, which is part of your service order. If anything in these terms differs from that contract, the contract prevails. Any change to the contract that harms the consumer shall be considered void.

3. Our services

• Wash and fold: we wash, dry, fold and bag your clothes. We charge by the load (about 8 kg / 17 lb per washer), not by weight.
• Dry cleaning: dry cleaning and special care for items such as suits, blazers, dresses, jackets, hats and sneakers.
• Ironing: by the piece, with a dry-cleaner finish.
• Self-service laundromat: washers and dryers at our Fluvial Vallarta and Bucerías locations.
• Pickup and delivery: in Puerto Vallarta, Banderas Bay and nearby areas.
• Businesses: service for hotels, vacation rentals and other businesses, under a separate contract.

We issue separate tickets or service orders for laundry and for dry cleaning. They list the items received, the price, any deposit and the delivery date.

4. Prices and payment

• Our prices are posted at our locations and on each service page. They are in Mexican pesos and are the total amount you pay.
• We accept cash, cards and bank transfers. If you pay in a foreign currency, we use the exchange rate published in the Diario Oficial de la Federación on the day of payment.
• For dry cleaning and delicate items, we may ask for a deposit when you drop them off. It's noted on your service order, and you pay the balance at pickup.
• Express service has an extra cost, which we'll tell you about before you agree to it.
• For dry cleaning and ironing, we don't charge anything that isn't on your service order, except the storage fee in section 9.

5. When you drop off your items

To get the best results, please:

• Check that pockets and compartments are empty of objects and valuables. We are not responsible for items left behind.
• Make sure the items listed on your ticket or order match, in number and type, the ones you hand us.
• Tell us about any stains, damage or special care you know of, and whether you've already tried to remove a stain.

On our end:

• We follow the Spanish-language washing and ironing instructions on each item's care label. If an item has no label, we'll tell you and note it on your order.
• We check the condition of each item and note any wear, fading or visible stains.
• We photograph delicate items to record their condition when we receive them.
• If we find that an item could be damaged by the process, we'll let you know before we start. In that case, or if you decide not to go ahead before we begin, the service is canceled with no penalty and we refund your deposit.

We do everything we can to remove every stain, but some won't come out completely because of the fabric, how long they've been there or previous treatments.

6. Getting your items back

• For wash and fold, your laundry is usually ready the same day or the next day, depending on when you drop it off.
• For dry cleaning and ironing, the delivery date is on your service order.
• Show your ticket or receipt to pick up your items. If you don't have it, we'll ask for an official ID and your signature.
• Check your items at pickup. If something isn't right, tell us then and we'll fix it at no cost.

If we don't deliver your dry cleaning or ironing on the agreed date, or the service doesn't match what you asked for, a penalty of 1% of the service total applies for each day of delay or for the deficiency, which you can deduct from your payment. The penalty can't exceed the total cost of the service. You can also choose between requiring us to complete the service or canceling the contract.

7. If an item is lost or damaged

If an item is lost or damaged, we'll compensate you within 5 calendar days of your claim, up to 60% of the item's value that you can prove, or up to 12 times the cost of the service for that item when the damage is due to mishandling on our part. We apply the same criteria to wash and fold.

We are not responsible for:

• Color changes caused by the sun.
• Colors or prints that aren't colorfast and bleed.
• Stains that were treated before you brought the item to us.
• Stains that aren't visible to the naked eye, such as deodorant, perfume, sweat or acid residue.
• Objects or valuables left in your items.
• Damage or wear the item already had and that we noted when we received it.

8. Complaints and claims

You can file a complaint or claim at any of our locations, by phone or on WhatsApp at +52 322 107 9851. We'll respond within 48 hours of receiving it.

9. Unclaimed items

If you don't pick up your items within 30 business days after the delivery date on your ticket or order, we may charge a storage fee of 1% of the service total for each day that passes. The storage fee will never exceed the cost of the service.

If 90 days pass without you picking up your items, Blanqhía becomes their pledgee (acreedor prendario), meaning it keeps them as security for the unpaid balance, as you agree in your service order. This applies to dry cleaning, ironing and wash and fold.

10. Pickup and delivery

• Book your pickup on WhatsApp. The cost of each trip depends on the area, and we confirm it when you book.
• If no one is there to receive your laundry at delivery, an extra trip is charged to deliver it again (usually $75 MXN per trip).
• You can cancel as long as we haven't started washing your clothes. If they're already at one of our locations, you can pick them up there or pay for a trip to have them brought back to you.
• If your clothes have already been washed or processed, the order can't be canceled and the service must be paid.

11. Self-service laundromat

At the self-service laundromat, you operate the washers and dryers, so caring for your clothes during the process is your responsibility. Please:

• Read each machine's instructions and choose the right cycle for your items.
• Don't overload the machines, and check that pockets are empty.
• Keep an eye on your clothes throughout washing and drying.
• Wash pet items only in the machine designated for them.

We are not responsible for damage caused by improper use of the machines, overloading, choosing the wrong cycle or using your own detergent, fabric softener or other products, or for items left in the machines or at the location. We are responsible for products you buy from us, such as detergent and fabric softener, when they're used as directed.

If a machine malfunctions, let our staff know right away.

12. Invoices (facturas)

• Request your invoice on our invoicing page. We can't issue an invoice without the paid purchase ticket.
• You'll receive your invoice by email within 5 business days or before the end of the month.
• Invoices are not issued on the last business day of each month.
• Make sure your tax information is correct and that your tax status certificate (constancia de situación fiscal) is less than 3 months old; otherwise, we may not be able to issue your invoice.

13. Business service

Service for hotels, vacation rentals and other businesses is governed by the quote and contract we agree on with each client. These terms apply to anything that contract doesn't cover.

14. Use of the website

• The information on blanqhia.com about services, prices and hours is for reference and may change. What applies to your service is what's on your ticket or service order.
• The Blanqhía name, logo, text, photos and site design belong to Blanqhía or their respective owners. You may not copy or use them without permission.
• The site links to third-party services such as Google Maps, WhatsApp and social media. We're not responsible for their content or policies.
• The reviews we show come from Google and are written by our customers.

15. Personal data

We handle your personal data in accordance with our Privacy Notice.

16. Changes to these terms

We may update these terms. The current version is the one posted on this page, with its update date. Changes don't affect services you've already hired.

17. Governing law and jurisdiction

These terms are governed by the laws of Mexico, in particular the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor). For any dispute, you can go to Profeco and, if differences remain, to the competent courts of the place where the service was contracted.